GENERAL TERMS AND CONDITIONS

  1. PRELIMINARY NOTE
    1. The following general terms and conditions are recommended for use in business transactions with customers by the BERT'S ECOTEL.
    2. A room booking initiated by the customer (uniform name for: customer, guest, tenant, organizer, intermediary, etc.) and accepted by the hotel establishes a contractual relationship between the two, the hotel accommodation contract (uniform name for accommodation, guest accommodation, hotel, hotel room contract).
    3. Rates are quoted in Philippine Peso
    4. Hotel accommodation contracts must be observed by both contracting parties like all other contracts under civil law.
  2. SCOPE
    1. These terms and conditions apply to contracts for the rental provision of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel to the customer (hotel accommodation contract).
    2. General terms and conditions of the customer only apply if this have been expressly agreed in writing beforehand.
  3. CONCLUSION OF CONTRACT, PARTNERS
    1. The contract concludes when the hotel accepts the customer's application. The hotel is free to confirm the room booking in text form.
    2. The contractual partners are the hotel and the customer. If a third party has ordered for the customer, he is liable towards the hotel together with the customer as joint debtor for all obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding declaration from the third party.
  4. SERVICES, PRICES, PAYMENT, SET OFF
    1. The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services.
    2. The customer is obliged to pay the hotel's agreed or applicable prices for the provision of rooms and the other services used. This also applies to services and expenses of the hotel arranged by the customer to third parties.
    3. The hotel may make its consent to a subsequent reduction in the number of rooms booked, the service provided by the hotel or the length of stay of the customer dependent on the price of the room and / or the other services of the hotel increasing.
    4. Online bookings on this website are payable without deduction during the checkout process through a third-party gateway payment.
    5. For walk-in guests, full payment should be settled by check in via Cash, Gcash or Credit Card at Front Desk
    6. In justified cases, e.g. if the customer is in arrears or extends the scope of the contract, the hotel is entitled, even after the contract has been concluded, to request an advance payment or security deposit as defined in number 5 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.
  5. CHECK-IN AT FRONT Desk
    1. Valid ID with photo or passport must be presented at Front Desk upon check-in.
    2. Standard Check-in time is 2 PM, check-out time is 12 NN. Early check-in and late check-out may be requested at the Front Office (subject to availability). If available, charges may apply.
    3. Guests who opt to pay at the point of check-in have to inform the reservations team if their estimated time of arrival is beyond 6 PM. Otherwise, the hotel reserves the right to release unpaid rooms at 6 PM.
    4. To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the online booking and a valid government issued photo ID of the card owner upon check-in. The hotel reserves the right to refuse the guest to check-in for failure to comply with this requirements or may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.
  6. MODIFICATION OF RESERVATION
    1. Night extensions are subject to availability.
    2. Booking revisions must be arranged through our Reservations Office.
    3. Room rate(s) is/are subject to adjustment based on prevailing rates during new travel date(s).
  7. CUSTOMER CANCELLATION / FAILURE TO USE THE HOTEL SERVICES (NO SHOW) / REFUND
    1. Cancellations and amendments can be made free of charge until 3 days before arrival.
    2. Guest will be charged the total price if canceled 3 days before arrival.
    3. Guest who does not arrive within twelve (12) hours of the check-in date and time of the Hotel will be charged the total amount of room reservation.
    4. Refund, if any, will be made in the same way as payment (cash, Gcash or credit card through our third-party partner).
  8. CANCELLATION OF THE HOTEL
    1. The hotel is entitled to extraordinarily withdraw from the contract for objectively justifiable reasons, for example if
      • Force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
      • Rooms or event rooms are culpably booked with misleading or false information or concealment of essential facts; the identity of the customer, the solvency, can be essential activity or purpose of stay;
      • the hotel has reasonable grounds to believe that the use of the hotel services may endanger the smooth running of the business, the security or the reputation of the hotel in public, without this being attributable to the sphere of control or organization of the hotel;
      • the purpose or the reason for the stay is illegal;
    2. If the hotel withdraws justifiably, the customer is not entitled to compensation.
  9. ROOM DELIVERY, DELIVERY AND RETURN
    1. The customer is not entitled to the provision of certain rooms unless this has been agreed in text form expressly.
    2. Booked rooms are available to the customer from 3:00 p.m. on the agreed arrival date. The customer has no right to earlier availability.
    3. Rooms must be available to the hotel no later than 12:00 noon on the agreed departure date. Thereafter, due to the delay in vacating the room for use beyond the contract, the hotel can charge 50% of the full accommodation price (list price) until 6:00 p.m., from 6:00 p.m. 100%.
  10. LIABILITY OF THE HOTEL
    1. The hotel is liable for damage for which it is responsible for injury to life, limb or health. Furthermore, it is liable for other damages that are based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of contractual obligations of the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise stipulated in this Section 7. If faults or defects occur in the hotel's services, the hotel will endeavor to remedy the situation if the customer becomes aware of it or if the customer gives notice of it immediately. The customer is obliged to contribute what is reasonable to him to remedy the malfunction and to keep possible damage to a minimum.
    2. The hotel is liable to the customer for items brought in according to the statutory provisions.
    3. If the customer is provided with a parking space in the hotel garage or in a hotel car park, also for a fee, this does not result in a custody contract. The hotel is not liable for loss of or damage to motor vehicles parked or maneuvered on the hotel property and their contents, except in the case of intent or gross negligence.
  11. FINAL PROVISIONS
    1. Changes and additions to the contract, the acceptance of applications or these general terms and conditions should be made in text form. Unilateral changes or additions by the customer are invalid.
    2. The Hotel Keepers Act of the Philippines is applicable. The application of other country sales law and the conflict of laws is excluded.
    3. Should individual provisions of these general terms and conditions be or become invalid or void, this does not affect the effectiveness of the remaining provisions. In addition, the statutory provisions apply.